Privacy Policy | Zigazoo

Privacy Policy

Effective date: July 20th, 2026

At Zigazoo, we take your privacy seriously. Please read the following to learn how we treat your personal information. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby agree that we will collect, use, and share your information in the following ways.

Remember that your use of Zigazoo's Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use. You may print a copy of this Privacy Policy by clicking here. If you have a disability, you may access this Privacy Policy in an alternative format by contacting support@zigazoo.com.

Privacy Policy Table of Contents

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.

Sources of Personal Data

We collect Personal Data about you (including Personal Data from children under thirteen (13)) from:

You

When you provide such information directly to us, including by posting your name, voice recordings, photos, or videos of yourself, including video creator tools allowing for freeform text entry, phone contacts and contact lists, and when Personal Data about you is automatically collected in connection with your use of our Services. With respect to the non-fungible token (NFT) collectible we offer, we may collect your email address and your electronic digital wallet address.

Our subsidiaries and affiliates (together, "Affiliates")

When they provide us with Personal Data about you.

Third parties

When they provide us with Personal Data about you ("Third Parties"). Third Parties that share your Personal Data with us include:

Service providers. For example, we may use analytics service providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
Social networks connected to the services. If you as a parent provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, you understand some content and/or information in those accounts may be transmitted into your Account with us. We do not allow children under 13 to sign up or login with social networks credentials.
Advertising partners. If you are under thirteen (13), we do not disclose your Personal Data to advertising partners. If you are a parent or guardian, these parties help us market our services and provide you with other offers that may be of interest to you. They include ad networks and marketing providers.
Analytics partners. These parties provide analytics on web traffic or usage of the Services. They include: companies that track how users found or were referred to the Services and companies that track how users interact with the Services.

How We Collect Personal Data

Information Collected Automatically

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively, "Cookies") to enable our servers to recognize your web browser and tell us how and when you visit and use our Services, to analyze trends, learn about our user base and operate and improve our Services.

Cookies are small pieces of data -- usually text files -- placed on your computer, tablet, phone, or similar device when you use that device to visit our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support "Do Not Track" requests sent from a browser at this time.

We use the following types of Cookies:

Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
Performance/Analytical Essential Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services such as by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services' content for those who engage with our advertising. For example, Google, Inc. ("Google") uses cookies in connection with its Google Analytics services. Google's ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google's use of cookies by visiting the Google advertising opt-out page at www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

You can decide whether or not to accept Cookies through your internet browser's settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your computer. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some of the Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the "preferences" or "options" section of your browser's menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit https://www.allaboutcookies.org.

Geolocation Information

Zigazoo collects general location information, including city, country, and region, to help us understand the geographic distribution of our user base. We do not collect precise GPS coordinates or track the real-time location of any user.

Not used within the app: This information is not used to personalize, target, or deliver content or features inside Zigazoo.
Not shared with third parties: We do not sell, rent, or share this geolocation information with any third party.
Never individually disclosed: Individual user locations are never disclosed. We only review this information in aggregate to understand where our community is located.

How We Use Your Personal Data

We process Personal Data (including Personal Data from children under thirteen (13)) to operate, improve, understand and personalize our Services. We use Personal Data for the following purposes:

To meet or fulfill the reason you provided the information to us.
To communicate with you about the Services, including Service announcements, updates or offers.
To provide support and assistance for the Services.
To create and manage your Account or other user profiles.
To personalize website content and communications based on your preferences.
To process orders or other transactions -- such as for your purchase, sale or trading of NFT collectibles.
To respond to user inquiries and fulfill user requests (including as set out in the ‘Additional Notice Regarding Contact Lists’ section below).
To improve and develop the Services, including testing, research, analysis and product development.
To protect against or deter fraudulent, illegal or harmful actions and maintain the safety, security and integrity of our Services.
To comply with our legal or contractual obligations, resolve disputes, and enforce our Terms of Use.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Debugging to identify and repair errors that impair existing intended functionality.
Short-term, transient use of Personal Data that is not used by another party to build a consumer profile or otherwise alter your consumer experience outside the current interaction.
Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytics services, providing advertising and marketing services if you are over 13, or providing similar services on behalf of the business or service provider.
Undertaking internal research for technological development and demonstration.
Undertaking activities to verify or maintain the quality or safety of a service or device that we own, manufacture, was manufactured for us, or control.

Additional Notice Regarding Contact Lists: The Services may request access to your phone's contact list. Granting us access is entirely optional. If you elect to grant us access, we will only use your phone contacts to help you send messages (such as Zigazoo "shoutouts") to such contacts via the Services.

For any other business purpose stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the "CCPA").

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.

How We Share Your Personal Data

We disclose your Personal Data (including Personal Data from children under thirteen (13)) to the following categories of service providers and other parties:

Service providers, including:
- Payment processors.
- Security and fraud prevention consultants.
- Support and customer service service providers.
- Advertising and marketing partners, but only if you are over 13.
Regulators, government entities, and law enforcement.
Analytics providers.
Social networks.

Data Security and Retention

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures. The Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of Personal Data you provide to us. We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services, however we do not retain Personal Information from children under thirteen (13) longer than is reasonably necessary in order to fulfill the purpose for which it was disclosed. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

Data Retention and Deletion Policy

Zigazoo is committed to the principle of data minimization. We retain personal information collected from children only for as long as is reasonably necessary to fulfill the specific purpose(s) for which it was collected. Personal information collected online from a child will not be retained indefinitely once the purpose for collection has ended.

This policy applies to personal information collected from children under 13 (and under 16 where applicable) through the Zigazoo platform, including the mobile app and website. It is incorporated by reference into the Zigazoo Privacy Policy.

1. Data Retention Schedule

The table below defines the retention periods for each category of children's personal information held by Zigazoo.

Data Category	Purpose(s) of Collection	Business Need for Retention	Retention Period / Deletion Trigger
Account Credentials (Username, password hash, display name)	Create and maintain the child's account; authenticate access.	Authentication and account security.	Retained while account is Active. Deleted 12 months after account becomes Inactive (see below), unless reactivated.
Profile Information (Age/grade, avatar, bio)	Personalize the experience and age-appropriate content.	Core platform functionality.	Same as Account Credentials.
User-Generated Video Content (Videos uploaded or recorded by the child)	Enable video-sharing and creative expression features; content moderation.	Core feature: video creation and viewing are central to the Zigazoo experience.	Retained until: (1) removed by the user or parent; (2) account deletion.
Activity & Engagement Data (Videos viewed, likes, follows, challenge participation)	Maintain the child's activity history and feed personalization.	Continuity of user experience; content recommendation.	Same as Account Credentials.
Parental Contact Information (Parent/guardian email address)	Provide notice, obtain verifiable parental consent, and send account communications.	Legal compliance (proof of consent); service notifications.	Deleted 12 months after the account becomes Inactive. Deleted within 30 days of a parent revoking consent or requesting deletion.
Communications & Customer Support Records (Emails, in-app reports, support tickets)	Resolve user issues; improve service quality; content moderation records.	Quality assurance, dispute resolution, safety review.	Retained for 12 months from the date of ticket closure, then securely deleted. Note: Where the one-time contact exception applies, the child's email is deleted immediately after the response is sent.
Technical Logs & Device Data (IP addresses, device IDs, crash reports, session logs)	Security monitoring, debugging, fraud prevention, and internal analytics.	Platform security, integrity, and performance optimization.	Retained for 90 days on a rolling basis, then permanently anonymized or deleted.
Consent Verification Records (Parental consent records, verification method, timestamp)	Demonstrate that valid verifiable parental consent was obtained.	Legal defense and regulatory audit trail under COPPA.	Retained for 3 years after the account is closed.
Transaction & Subscription Data (Purchase records, subscription status)	Enable in-app purchases, resolve payment disputes, maintain service continuity.	Payment records and regulatory compliance (financial data belongs to the parent, not the child).	We use a data-decoupling approach: Parent's billing data (Transaction ID, parent email, price, timestamp) is retained for 7 years for tax and regulatory compliance. Child's in-app activity linked to that transaction is deleted in accordance with the rest of this policy.

2. Definition of "Inactive Account"

An account is considered "Inactive" when there has been no login or meaningful interaction with the app for a continuous period of 5 years. Because Zigazoo is a platform designed for children and teens, we apply a shorter inactivity threshold than typical social platforms to ensure that account management and data retention practices reflect the best interests and privacy of our young users. The 5-year period is intentional — childhood and adolescence are dynamic stages of life, and we want users to have the freedom to step away and return to their accounts at different points in their growing-up journey, whether that's returning to share new milestones, reconnect with their content, or simply pick up where they left off. Content uploaded by users is retained as an active contribution to the Zigazoo community and will be retained until the user or their parent/guardian requests deletion.

3. Persistent Identifiers Collected & Purposes

The following persistent identifiers may be collected from children in connection with their use of Zigazoo, based on the Zigazoo data map:

Persistent identifier	Specific operations supported
IP address	Providing the service, security monitoring, anti-fraud and abuse detection, content moderation and safety enforcement, error logging, business analytics, legal compliance
Zigazoo user ID (UID)	Providing the service, authenticating users and maintaining sessions, content moderation and safety enforcement, user support, business analytics
Device identifier (device ID)	Providing the service, security, anti-fraud and abuse detection, technical issue resolution, service improvement, business analytics
Email address	Account authentication and recovery, user support and service-related communications, security and abuse prevention, legal compliance

4. Safeguards Against Misuse of Persistent Identifiers

We do not use persistent identifiers, and we contractually restrict our service providers from using them, for any purpose other than supporting the internal operations described above. In particular, we do not use persistent identifiers to contact individual children for marketing purposes, to serve behavioural or targeted advertising, to build or amass a profile of a child, or for any other purpose prohibited under applicable children's privacy laws.

To prevent persistent identifiers from being used for prohibited purposes, we maintain the following measures:

Service provider restrictions

Our service providers (including Firebase and Mixpanel) receive persistent identifiers only to the extent necessary for their specific operational function and are contractually prohibited from using this data for any other purpose, including advertising, profiling, or independent commercialization.

Access controls and audit logs

Access to persistent identifiers within our systems is controlled through Firebase and Mixpanel, which maintain access logs and authentication controls. Our small team shares overlapping roles and all have Firebase access to perform essential functions (account management, user deletion, support), and all access is tracked and auditable.

No targeted contact

We do not use persistent identifiers to contact individual children. Any notifications or communications we send are directed to all users as a cohesive group, not targeted to specific children based on their IP address, device ID, or other persistent identifiers.

Data deletion upon request

When a child's account is deleted—either through a user-initiated deletion request or a parental deletion request received via our support email—all persistent identifiers linked to that account are completely deleted from our systems and our service providers' systems within thirty days. Deletion is handled by our designated support personnel.

No third-party data sharing

We do not sell, rent, or share persistent identifiers with third parties outside of the service providers necessary for operating our platform.

5. Deletion Procedures

When a retention period expires or a valid deletion request is received, Zigazoo employs the following measures to ensure secure and complete deletion.

5.1 Active Systems

Data in active databases and file systems is permanently deleted using secure methods (e.g., cryptographic erasure or database overwriting) that render the data unrecoverable. Where there is a legitimate business need to retain aggregated insights, we may anonymize data by stripping all direct and indirect identifiers so that it can no longer be linked to any specific child.

5.2 Backup Systems

Deleted data may temporarily remain in encrypted backup archives due to our backup rotation schedule. We manage this as follows:

Data in backups is placed beyond use and is not accessible for ordinary business operations.
All backups are encrypted and subject to strict access controls.
Backups are overwritten in accordance with our backup rotation schedule ( every 30 days), ensuring final deletion.

5.3 Third-Party Signaling

Upon deletion of children's personal information from our systems, Zigazoo signals its third-party service providers (e.g., analytics partners, moderation services) via API or manual request to delete the associated data from their systems, consistent with our Third-Party Data Security Agreements.

6. Parental Deletion Requests

At any time, a verified parent or guardian may request the deletion of their child's personal information by contacting us at support@zigazoo.com.

Response Time: Zigazoo will delete the information within 30 business days of receiving and verifying the request.
Revocation of Consent: If a parent revokes consent, Zigazoo will immediately stop collecting new information from that child and will delete all existing personal information associated with the account.
Exceptions: Certain information may be retained for a limited period where required by law (e.g., consent verification records, financial transaction records as noted above).

How to submit a deletion request: Email support@zigazoo.com with the subject line "Child Data Deletion Request." Please include the child's username and the email address associated with the parent account so we can verify and process your request promptly.

Personal Data of Children

The Children's Online Privacy Protection Act ("COPPA") requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under thirteen (13). We do not knowingly collect or solicit personally identifiable information from a child under thirteen (13) without obtaining verifiable consent from that child's parent or guardian ("Parental Consent"), except for the limited amount of personally identifiable information we need to collect in order to obtain Parental Consent ("Required Information"). Until we have received Parental Consent, we will only use Required Information for the purpose of obtaining Parental Consent.

We obtain Parental Consent using method(s) that are approved under COPPA. For example, we obtain Parental Consent by asking a child's parent or guardian to take a photo of themselves and upload it on the Services. We may also obtain Parental Consent by requiring a child's parent or guardian to use an online payment system (for example, a credit card or debit card) that notifies the primary account holder of that online payment system each time a separate transaction is made that relates to our Services (an "Online Payment System").

As part of our parental consent and moderation procedures, Zigazoo may collect facial images from users or parents/guardians. These images are used solely to verify identity and ensure the safety of our platform.

Purpose of Collection and Storage: Facial images are collected during the parental consent flow to verify the identity of the consenting adult and to ensure compliance with child safety laws.
Retention Period: We store facial images for up to 14 days after submission. This period is necessary to complete the moderation and verification process. After 14 days, all images are permanently deleted from our systems.
Third-Party Sharing: We share the collected facial images with our moderation provider, Hive, which uses the data solely for identity verification and moderation purposes.
Third-Party Data Retention and Purpose: Hive stores facial images for up to 14 days to complete the verification process and ensure compliance with our safety standards. Hive does not use this data for any other purpose and deletes the data after 14 days.
No Use for Facial Recognition: We do not use facial images for facial recognition, profiling, or any other automated analysis beyond the identity verification required for moderation and safety compliance.
Zigazoo does not retain face data beyond the period required to complete verification, and face data is never used for advertising or personalization.

If you are a child under thirteen (13), please do not attempt to send any personal information about yourself to us before we obtain Parental Consent, except for the Required Information in the context of the Parental Consent process. If you believe that a child under thirteen (13) has provided us with personal information (beyond the Required Information) without our obtaining Parental Consent, please contact us at support@zigazoo.com. We do not condition participation in our Services on disclosure of more Personal Information from a child under thirteen (13) than is reasonably necessary for that participation, and we do not retain Personal Information from children under thirteen (13) longer than is reasonably necessary in order to fulfill the purpose for which it was disclosed.

If you are a parent or guardian of a child under thirteen (13), you have the right to request that we allow you to review, modify or delete your child's personal information, or that we stop further collection of the child's personal information. If you wish to exercise those rights, please contact us at support@zigazoo.com. We will need to verify your identity before we can comply with your request.

To learn more about COPPA, you may consult this simple one-page informational guide from the kidSAFE Seal Program -- www.kidsafeseal.com/knowaboutcoppa.html.

If you use our Zigazoo Classrooms platform, we require that schools or school districts obtain consent from a child's parent, if the child is under the age of thirteen (13) before using the Services. Schools and school districts may obtain this consent in a few different ways, including as part of a school-wide consent program for all third-party technology. If you are a parent, or if you have questions about how your school obtains your consent, please ask your school or school district to understand how they obtain consent. If you believe that a child under thirteen (13) may have provided us with personal information (beyond the Required Information) without the school or school district obtaining your consent, please contact us at support@zigazoo.com. For more information, please see our Terms of Use.

State Law Privacy Rights

California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties' direct marketing purposes; in order to submit such a request, please contact us at support@zigazoo.com.

Do Not Track

Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support DO Not Track requests at this time. To find out more about "Do Not Track," you can visit www.allaboutdnt.com.

Nevada Resident Rights

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at support@zigazoo.com with the subject line "Nevada Do Not Sell Request" and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.

Changes to this Privacy Policy

We're constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by sending you an in app notification. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected. If our changes to this Privacy Policy affect the privacy of a child under thirteen (13), for example, if Zigazoo wishes to collect a new category of personal information of a child, Zigazoo will first solicit and obtain verifiable Parental Consent (as defined in this Privacy Policy) before enacting such change.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, your choices and rights regarding such use, please do not hesitate to contact us at:

Zigazoo, Inc.

(929) 344-2250 zigazoo.com support@zigazoo.com

2980 McFarlane Rd, Miami, FL 33133